Shipping & Returns
Should you require information or help, please contact us by e-mail or by phone and we will be happy to assist you.
SHIPPING TIMES AND COSTS
- Complimentary ground shipping within 1 to 7 business days within continental U.S. and Canada.
- Accepted Payments: Visa, MasterCard, Discover, American Express, JCB, Diners Club, Elo, Shop Pay, Apple Pay, Google Pay, PayPal, Amazon Pay. The total will be charged to your card when the order is shipped.
EXCHANGES, RETURNS AND REFUNDS
You can return items for a refund within 7 days of delivery. As the buyer, you are responsible for return shipping charges and will not be reimbursed for the original shipping cost. The item must be in its original condition and packaging to be accepted.
For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.
For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.
To start a return, you can contact us at firstname.lastname@example.org.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.